If you are not completely satisfied with your order, 412 Vault will accept online returns for a full refund or exchange, excluding items such as Gift Cards. We have a 14-day return policy commencing from the date of delivery.
Items sent back to 412 Vault without first requesting a return will not be accepted. To start the return process, please contact the team at help@412vault.com or fill out 412 Vault's return form below. 412 Vault's customer support aims to respond to your return request within 48 hours.
Please ensure that you return goods to us within 14 days from delivery. If your return is accepted, a return shipping label will be provided. You will have 7 days from the date of notification to return the unwanted purchase.
For change of mind returns, you will be responsible for the cost of returning the goods to 412 Vault. We recommend that you return your items via registered and insured post to the below address:
412 Vault
Level 49/10 Darcy Street
Parramatta
NSW, 2150
Australia
If a return is payable to you, we will process the refund as quickly as possible and in any case within five (5) business days of receipt of the original order back to us. Please note that we are unable to refund original shipping costs.
Damages and general quality issues
Please inspect your order upon receipt. Contact 412 Vault immediately regarding defective, damaged, or incorrect items so the issue can be rectified. If you return goods claiming they are defective, we will examine the returned goods and notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and in any case within five (5) business days of confirming via e-mail that you are entitled to a refund for defective goods.
Cancellations
If you wish to cancel your order, please contact 412 Vault's Customer Service by emailing us at help@412vault.com with your order number. If the order has not been dispatched, a full refund will be credited back to the original payment method used.
If 412 Vault dispatched the products to you, you will not be able to cancel the order. However, you can ask for a return upon receipt of the products by contacting our Customer Service within 14 days from the date you received the shipment.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
There is an exchange program for incorrect size-related issues or change of mind. There is no additional cost associated with the exchange program. You will cover the return of the sneakers.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days of receipt, for any stated reason and without a justification. As above, your item must be in the same condition as received, not worn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If a refund is payable to you, we will process the refund as soon as possible and in any case within five (5) business days of receipt of the original order back to us.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
We will notify you once 412 Vault has received and formally inspected the package. If your refund is approved, your refund amount will be actioned via the original payment method within 5 business days. Please allow time for your bank or credit card company to process the refund. On the rare occasion that 10 business days have elapsed since 412 Vault approved your refund, please contact the team at help@412vault.com.
Please feel free to contact us regarding any further queries relating to returns or refunds at help@412vault.com.
